Product request intake form with triage routing
Step 1 of 2 · Route your request
What kind of request is this?
Different request types go to different teams with different feedback loops. Pick the one that fits best.
This goes to the Support Desk
Bugs and outages need immediate triage, not the product backlog. Please contact the Support team directly so they can diagnose, reproduce, and escalate it through the right channel. You'll get a faster resolution that way.
This goes to the Express Lane
Small wins and papercuts are reviewed weekly and slotted into our 20% buffer capacity. Reach out to the Product team directly with a short description — they'll evaluate it for a quick-win solution without needing the full intake form.
Step 2 of 2 · New feature or pivot
Product request intake
Focus on the why before the what. Detailed problem framing helps us score and prioritize this against everything else in the pipeline.
General information
Problem statement
Focus on the "why" before the "what."
Business value & impact
This helps us calculate the "value" part of the RICE score.
Minimum requirements
What must this deliver to count as a success? Keep it to the smallest viable set.
What happens after you submit
Your request enters the Product team's intake queue and is scored against the RICE prioritization matrix. The result feeds into the next quarterly roadmap review, where it's stack-ranked against everything else in the strategic pipeline. You'll get a follow-up with the outcome before planning closes.
Request submitted
It's queued for RICE scoring and the next quarterly roadmap review. You'll hear back before planning closes.